Return
Policy
Our returns process is straightforward and fair. We accept returns for damaged, defective, or incorrectly supplied items — with clear steps to make the process smooth for you.
Return Eligibility
Returns are accepted only for products that fall into one of the following categories. All conditions below must be met for a return to be considered eligible:
- Item arrived damaged or broken
- Item is defective or non-functional
- Incorrect item supplied (wrong product or specification)
- Product is unused and in original packaging
- Reported within the 48-hour window
- Item has been installed or used
- Original packaging is missing or damaged
- Request submitted after 48 hours of delivery
- Custom or special-order items
- Clearance or discounted products
Return Request Timeframe
All return requests must be submitted within 48 hours of delivery. This window begins from the moment your order is marked as delivered by the courier.
We enforce this timeframe strictly to ensure product condition can be properly assessed and to maintain fair, consistent service across all customers.
Important: Requests made after the 48-hour window may not be accepted. Please inspect your delivery promptly upon receipt and contact us immediately if there is an issue.
How to Request a Return
To initiate a return, contact our support team with the following information. Incomplete requests may cause delays in processing:
- Your order number — found in your order confirmation email or account
- Product details — item name, part number, and quantity affected
- Description of the issue — clearly describe the damage, defect, or discrepancy
- Supporting photos — images of the product and packaging (required for damage or defect claims)
Do not send products back without prior written return approval. Unauthorised returns will not be accepted and may be returned to the sender at their cost.
Return Approval
Once your return request is received, our team will review the details and supporting evidence you have provided. We aim to respond to all return requests promptly.
You will be notified of one of the following outcomes:
- Approved — you will receive specific instructions on how and where to send the product
- Rejected — we will explain the reason and advise on any available alternatives
- Additional information required — we may ask for further photos or details before a decision is made
Note: Approval is subject to verification of the reported issue. Airmixs reserves the right to decline returns that do not meet the stated eligibility conditions.
Return Shipping
Return shipping costs are determined based on the reason for the return:
- Wrong item was supplied by us
- Item arrived damaged in transit
- Item is confirmed defective upon arrival
- Item ordered incorrectly by the customer
- Customer change of mind
- Specification mismatch due to customer error
In cases where Airmixs is responsible, we will either arrange return shipping directly or reimburse reasonable courier costs upon submission of a valid receipt.
Inspection & Processing
All returned products undergo a thorough inspection upon arrival at our facility. This process ensures that the return meets the conditions agreed during approval.
The following may result in the return being partially or fully rejected after inspection:
- Signs of use, installation marks, or wear inconsistent with the reported issue
- Damage that occurred after delivery and was not part of the original claim
- Missing original packaging, accessories, or documentation
- Product does not match the item described in the return request
We will notify you of the inspection result and next steps within a reasonable timeframe after the returned item is received at our facility.
Replacement or Refund
Once a return has passed inspection and been approved, we will offer one of the following resolutions based on product availability and your preference:
- Replacement — a new unit of the same product will be dispatched as quickly as possible
- Refund — the amount will be returned via the original payment method used at the time of purchase
Refund timeline: Refunds, where applicable, will be processed within the standard payment processing timeframe — typically 5–10 business days depending on your payment provider. Airmixs will initiate the refund promptly upon approval.
Non-Returnable Items
The following categories of products are not eligible for return under any circumstances, unless a manufacturing defect is confirmed through inspection:
- Custom-manufactured or special-order items — products produced specifically to your specifications or drawings
- Clearance or discounted products — items sold at a reduced price or marked as final sale
- Items damaged due to improper use or handling — damage resulting from incorrect installation, misuse, or incompatible system conditions
Recommendation: Before placing an order for custom or special items, please confirm all specifications with our technical team to avoid compatibility issues. Our team is available to assist with product selection and system compatibility checks.
Contact for Return Support
For any questions relating to returns, replacements, or this policy, please contact our support team. We are happy to assist and will respond as quickly as possible.
Airmixs Pneumatics — Returns Support
Email us at info@airmixs.com or use our website contact form. Include your order number and issue details for a faster response.
Need to Report
an Issue?
If your order arrived damaged, defective, or incorrect — contact us within 48 hours and our team will guide you through the return process quickly and clearly.
Return
Policy
Our returns process is straightforward and fair. We accept returns for damaged, defective, or incorrectly supplied items — with clear steps to make the process smooth for you.
Return Eligibility
Returns are accepted only for products that fall into one of the following categories. All conditions below must be met for a return to be considered eligible:
- Item arrived damaged or broken
- Item is defective or non-functional
- Incorrect item supplied (wrong product or specification)
- Product is unused and in original packaging
- Reported within the 48-hour window
- Item has been installed or used
- Original packaging is missing or damaged
- Request submitted after 48 hours of delivery
- Custom or special-order items
- Clearance or discounted products
Return Request Timeframe
All return requests must be submitted within 48 hours of delivery. This window begins from the moment your order is marked as delivered by the courier.
We enforce this timeframe strictly to ensure product condition can be properly assessed and to maintain fair, consistent service across all customers.
Important: Requests made after the 48-hour window may not be accepted. Please inspect your delivery promptly upon receipt and contact us immediately if there is an issue.
How to Request a Return
To initiate a return, contact our support team with the following information. Incomplete requests may cause delays in processing:
- Your order number — found in your order confirmation email or account
- Product details — item name, part number, and quantity affected
- Description of the issue — clearly describe the damage, defect, or discrepancy
- Supporting photos — images of the product and packaging (required for damage or defect claims)
Do not send products back without prior written return approval. Unauthorised returns will not be accepted and may be returned to the sender at their cost.
Return Approval
Once your return request is received, our team will review the details and supporting evidence you have provided. We aim to respond to all return requests promptly.
You will be notified of one of the following outcomes:
- Approved — you will receive specific instructions on how and where to send the product
- Rejected — we will explain the reason and advise on any available alternatives
- Additional information required — we may ask for further photos or details before a decision is made
Note: Approval is subject to verification of the reported issue. Airmixs reserves the right to decline returns that do not meet the stated eligibility conditions.
Return Shipping
Return shipping costs are determined based on the reason for the return:
- Wrong item was supplied by us
- Item arrived damaged in transit
- Item is confirmed defective upon arrival
- Item ordered incorrectly by the customer
- Customer change of mind
- Specification mismatch due to customer error
In cases where Airmixs is responsible, we will either arrange return shipping directly or reimburse reasonable courier costs upon submission of a valid receipt.
Inspection & Processing
All returned products undergo a thorough inspection upon arrival at our facility. This process ensures that the return meets the conditions agreed during approval.
The following may result in the return being partially or fully rejected after inspection:
- Signs of use, installation marks, or wear inconsistent with the reported issue
- Damage that occurred after delivery and was not part of the original claim
- Missing original packaging, accessories, or documentation
- Product does not match the item described in the return request
We will notify you of the inspection result and next steps within a reasonable timeframe after the returned item is received at our facility.
Replacement or Refund
Once a return has passed inspection and been approved, we will offer one of the following resolutions based on product availability and your preference:
- Replacement — a new unit of the same product will be dispatched as quickly as possible
- Refund — the amount will be returned via the original payment method used at the time of purchase
Refund timeline: Refunds, where applicable, will be processed within the standard payment processing timeframe — typically 5–10 business days depending on your payment provider. Airmixs will initiate the refund promptly upon approval.
Non-Returnable Items
The following categories of products are not eligible for return under any circumstances, unless a manufacturing defect is confirmed through inspection:
- Custom-manufactured or special-order items — products produced specifically to your specifications or drawings
- Clearance or discounted products — items sold at a reduced price or marked as final sale
- Items damaged due to improper use or handling — damage resulting from incorrect installation, misuse, or incompatible system conditions
Recommendation: Before placing an order for custom or special items, please confirm all specifications with our technical team to avoid compatibility issues. Our team is available to assist with product selection and system compatibility checks.
Contact for Return Support
For any questions relating to returns, replacements, or this policy, please contact our support team. We are happy to assist and will respond as quickly as possible.
Airmixs Pneumatics — Returns Support
Email us at info@airmixs.com or use our website contact form. Include your order number and issue details for a faster response.
Need to Report
an Issue?
If your order arrived damaged, defective, or incorrect — contact us within 48 hours and our team will guide you through the return process quickly and clearly.